Return Policy

Cause for replacement

 A lot of care goes into making sure your order reaches you safely and securely.

But if for some reason your art reaches you damaged or the wrong item was shipped to you. Please contact us within 24 hours of receiving your order and we will take it from there.

Conditions for replacement

- You must contact us within 24 hours of receiving your product. All sales after the 24 hour window has passed are final.

- For the exchange to be processed, the product must be returned unused & in the same condition you received it in. 

i) Please contact us via. Email to info@beyondordinary.in with your order number & " Replacement "as your subject line.

ii) Please mention the reasons for replacement

iii) Please include photos/videos of the product in question 

iv) On receiving your request we will go through it and if everything checks out we will initiate a replacement as per your requirement.

v) As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely in original packing to prevent any further damage during transit.

Replacement for any order will not processed without sharing photographic and videography evidence of your faulty product. So please share photo and video evidence.

We recommend using Speed Post as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India

Cause for return

For Non-personalized products, Customer can return the product within 72 hours of receiving the product. 

Conditions for return

- You must contact us within 72 hours of receiving your product. All sales after the 72 hour window has passed are final.

- For the return to be processed, the product must be returned unused & in the same condition you received it in. 

i) Please contact us via. Email to info@beyondordinary.in with your order number & "Return" as your subject line.

ii) Please mention the reasons for return

iii)Once the return is acknowleged by us, the customer needs to send the product back to us.  

iv) After the product is received back the refund would be processed. The refund will only be processed, if the product is received back to us in original condition and packaging.

We recommend using Speed Post as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India

The refund process might take up to 2-3 working days.

What products are not eligible for return or replacement?

The following products shall not be eligible for return or replacement:

> Any product that exhibits physical damage to to the product after 24 hours of receiving the product.

> Product used or damaged by customer.